The Comfort Villa

Welcome to The Comfort Villa. By accessing our website, making a reservation, or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before confirming your booking or using any hotel facilities.

1. General Information

These Terms & Conditions apply to all guests, visitors, and users of The Comfort Villa website and property. The management reserves the right to modify, update, or change these terms at any time without prior notice. Continued use of our services implies acceptance of the updated terms.

2. Booking & Reservations

All reservations made through our website, phone, WhatsApp, email, or third-party platforms are subject to availability and confirmation.

• Room rates may vary depending on season, demand, and room category.

• A booking is considered confirmed only after receipt of confirmation from The Comfort Villa.

• Guests must provide accurate personal and contact details at the time of booking.

• Special requests (early check-in, late check-out, extra bedding, room preferences) are subject to availability and not guaranteed.

3. Check-In & Check-Out Policy

• Check-In Time: As per hotel policy

• Check-Out Time: As per hotel policy

Early check-in or late check-out may be allowed based on availability and may attract additional charges. Valid government-issued photo identification is mandatory for all guests at the time of check-in.

4. Guest Identification

For security and legal compliance:

• All guests must present a valid government-approved ID (Aadhaar Card, Passport, Driving License, or Voter ID).

• Foreign nationals must present a valid passport and visa.

• The hotel reserves the right to deny accommodation if valid identification is not provided.

5. Payment Terms

• Payments can be made via cash, card, UPI, bank transfer, or other accepted payment modes.

• Full or partial advance payment may be required to confirm bookings, especially during peak seasons or special events.

• All applicable taxes and service charges are payable as per government regulations.

6. Cancellation & No-Show Policy

Cancellation policies may vary depending on the booking type and rate plan.

• Guests are advised to check the cancellation policy at the time of booking.

• Failure to arrive without prior cancellation may be treated as a no-show and may attract cancellation charges.

• Refunds, if applicable, will be processed as per the hotel’s Refund Policy and may take standard banking processing time.

7. Hotel Rules & Guest Conduct

To ensure a comfortable stay for all guests:

• Guests must behave respectfully and responsibly during their stay.

• Any damage to hotel property will be charged to the guest.

• Loud noise, illegal activities, or disruptive behavior may result in eviction without refund.

• The hotel follows a strict non-smoking policy in designated non-smoking areas.

8. Children & Extra Guests

• Children are welcome at The Comfort Villa.

• Extra beds or mattresses are available on request and may involve additional charges.

• The number of occupants per room must not exceed the maximum limit specified at the time of booking.

9. Safety & Security

The Comfort Villa takes reasonable measures to ensure guest safety; however:

• Guests are responsible for their personal belongings.

• The hotel is not liable for loss, theft, or damage to personal items unless deposited in the hotel’s designated safe facilities.

• Use of hotel amenities is at the guest’s own risk.

10. Use of Hotel Facilities

Hotel facilities and amenities are provided for registered guests only.

• Usage timings and rules must be followed.

• Management reserves the right to restrict access to any facility for maintenance or safety reasons without prior notice.

• Misuse of facilities may lead to penalties or restriction of services.

11. Website Usage

By using The Comfort Villa website:

• You agree not to misuse or attempt unauthorized access to the website.

• All website content, images, logos, and text are the property of The Comfort Villa and may not be used without permission.

• Information provided on the website is for general guidance and may change without notice.

12. Limitation of Liability

The Comfort Villa shall not be liable for:

• Delays, cancellations, or service interruptions caused by events beyond control, including natural disasters, government regulations, or technical failures.

• Any indirect or consequential loss suffered by guests.

13. Privacy & Data Protection

Guest information is handled in accordance with our Privacy Policy.

• Personal data is collected only for booking and service purposes.

• We do not sell or share guest data with third parties except where legally required.

14. Right to Refuse Service

Management reserves the right to:

• Refuse accommodation to guests who violate hotel policies.

• Cancel bookings if false information is provided or rules are breached.

15. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the local courts where The Comfort Villa is located.

16. Contact Information

For questions regarding these Terms & Conditions, please contact:

The Comfort Villa
📞 Phone: +91 95111 50721
💬 WhatsApp: +91 95111 50722
📧 Email: info@thecomfortvilla.com

By staying at The Comfort Villa, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.