Cancellation & Refund Policy

The Comfort Villa

At The Comfort Villa, we understand that travel plans can change. This Cancellation & Refund Policy explains the terms related to booking cancellations, modifications, no-shows, and refunds. By confirming a reservation with us, you agree to the policy outlined below.

1. General Policy

All reservations made through our official website, phone, WhatsApp, email, or third-party booking platforms are subject to this Cancellation & Refund Policy. Cancellation terms may vary depending on the room type, rate plan, season, and booking source. Guests are advised to review the cancellation conditions at the time of booking.

2. Cancellation by Guest

Guests may cancel their booking by contacting The Comfort Villa directly through phone, WhatsApp, or email. Cancellation requests must be received within the applicable cancellation period to avoid charges.

Free Cancellation:
Some bookings may be eligible for free cancellation if canceled within the specified time frame mentioned at the time of booking.
Late Cancellation:
Cancellations made after the free cancellation period may attract cancellation charges as per the booking terms.
Same-Day Cancellation:
Cancellations made on the day of check-in may be charged partially or fully, depending on the rate plan and availability conditions.

3. No-Show Policy

A no-show occurs when a guest fails to arrive on the scheduled check-in date without prior cancellation or intimation.

In case of a no-show, the hotel reserves the right to charge the full or partial amount of the booking.
The room may be released for resale after the no-show is recorded.
No refunds are generally provided for no-show bookings unless explicitly stated otherwise in the booking terms.

4. Early Departure

If a guest checks out earlier than the confirmed departure date:

Charges may apply for unused nights, depending on the booking plan.
Refunds for early departure are not guaranteed and are subject to hotel discretion.

Guests are encouraged to inform the front desk in advance in case of early check-out.

5. Modification of Booking

Changes to booking dates, room types, or number of guests are treated as modifications and are subject to availability.

Modified bookings may be subject to revised rates.
If a modification results in cancellation of original booking nights, cancellation charges may apply.
Modifications requested through third-party platforms must follow their respective policies.

6. Refund Policy

Refunds, where applicable, will be processed as follows:

Refunds will be initiated only after successful cancellation confirmation.
The refund amount will be calculated after deducting applicable cancellation charges, taxes, and service fees.
Refunds will be processed through the original mode of payment.
Processing time may vary depending on banks or payment gateways and typically takes 7–14 working days.

The Comfort Villa is not responsible for delays caused by banks, payment gateways, or third-party platforms.

7. Peak Season, Special Events & Offers

Bookings made during peak seasons, festivals, long weekends, or under special promotional offers may have stricter cancellation terms.

Such bookings may be non-refundable or partially refundable.
Cancellation details will be clearly communicated at the time of booking.

8. Group & Corporate Bookings

Group, corporate, and event bookings are subject to customized cancellation and refund terms.

Separate agreements or advance payment requirements may apply.
Refund eligibility and timelines may differ from standard individual bookings.

9. Cancellation by Hotel

The Comfort Villa reserves the right to cancel a booking under unavoidable circumstances such as:

Natural disasters
Government restrictions
Technical issues
Safety or maintenance concerns

In such cases, guests will be offered an alternative date, accommodation, or a full refund as applicable.

10. Third-Party Bookings

For reservations made through third-party travel websites or agents:

Cancellation and refund policies of the respective platform will apply.
The Comfort Villa will not be responsible for refund delays or policy disputes arising from third-party bookings.

11. Force Majeure

The Comfort Villa shall not be liable for cancellations or refunds affected by events beyond reasonable control, including natural calamities, strikes, pandemics, or government regulations.

12. Contact Information

For cancellation or refund-related queries, please contact: