Privacy Policy

The Comfort Villa

At The Comfort Villa, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a reservation, or use our services. By using our website or staying at our hotel, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from guests and website visitors:

Personal Information

Full name
Phone number
Email address
Postal address
Government-issued identification details (required at check-in)
Reservation and stay details

Booking & Transaction Information

Check-in and check-out dates
Room type and preferences
Payment-related details (processed securely through authorized payment gateways)

Website Usage Information

IP address
Browser type
Pages visited
Date and time of access

This information helps us improve our services and provide a better user experience.

2. How We Use Your Information

The Comfort Villa uses your information for the following purposes:

To process and confirm room reservations
To communicate booking confirmations, updates, and service-related messages
To respond to enquiries, feedback, or support requests
To improve our website, services, and guest experience
To comply with legal and regulatory requirements
To send promotional offers or updates (only if you have opted in)

We ensure that your data is used only for legitimate business purposes.

3. Data Protection & Security

We take reasonable technical and administrative measures to protect your personal information against unauthorized access, misuse, alteration, or loss.

Secure systems and restricted access are used to store guest data
Payment transactions are handled through trusted and secure payment gateways
Only authorized personnel can access sensitive information

While we strive to protect your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

4. Sharing of Information

The Comfort Villa does not sell, rent, or trade your personal information to third parties. However, information may be shared in the following situations:

With service providers assisting in bookings, payments, or IT services
When required by law, government authorities, or legal processes
To protect the rights, property, or safety of the hotel, guests, or others

All third parties are required to handle your data responsibly and confidentially.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. Cookies help us:

Understand website traffic and usage patterns
Remember user preferences
Improve website performance and content

You can choose to disable cookies through your browser settings, though some features of the website may not function properly as a result.

6. Guest Responsibilities

Guests are responsible for ensuring that the personal information they provide is accurate and up to date. If there are any changes to your contact details, please inform us promptly to avoid communication issues.

7. Third-Party Links

Our website may contain links to third-party websites for convenience or information. The Comfort Villa is not responsible for the privacy practices or content of such external sites. We encourage users to review the privacy policies of those websites separately.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill booking and service requirements
Comply with legal and accounting obligations
Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

9. Children’s Privacy

The Comfort Villa does not knowingly collect personal information from children without parental consent. If such information is discovered, we will take appropriate steps to delete it promptly.

10. Changes to This Privacy Policy

The Comfort Villa reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page with immediate effect. Continued use of our website or services after changes indicates acceptance of the updated policy.

11. Your Consent

By using our website, contacting us, or staying at The Comfort Villa, you consent to the collection and use of your information as outlined in this Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: